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I don't recieve the "Account Activation" email 

When you log in to Talentech ID the first time, you are asked to activate your account. When you click the button to order an account activation, we will send you an email to the email address you use as username. This email can end up in your Spam folder, so please have a look there if you don't get it in your inbox. If you do not recieve the mail, it can be that your company is blocking the email on the email server. Please ask your company to add the domain @talentech.email to the whitelist.

Have a look at our detailed troubleshooting guide for email delivery.

How does the activation process work?

The first time you log in via Talentech ID, you need to activate your account. The activation is necessary to make sure you are the owner of the email address that is your username. You will be presented with a screen like shown below and need to click the button "Request activation email". You will then get an email and need to click the green button to set a new password for your account. It could take a few minutes before the email arrives in your inbox. 

Bookmarking the login page doesn't work

Google Chrome:

• In your web browser, press Ctrl + Shift + O. This will open a page where bookmarks can be managed in Chrome. This page can also be found by using the menu button in the top right corner of the browser.
• In the bookmark administration page there should be a menu button in the top right corner. Open this and press 'Add new bookmark'.
• Create a name of your choice, for instance 'Talent Recruiter'
• In the URL-field, add the url you've been given by HR Manager, i.e. https://recruiter.hr-manager.net/login.aspx?customer=<your-customer-alias>
• Press ok. The new bookmark should now work.

Internet Explorer:

• Open a new tab and press Alt + C to open the bookmark menu. Add a new bookmark and give it a name of your choice, I.e. 'Talent Recruiter'
• In the favorites menu, locate the newly created bookmark.
  • Right click the bookmark and press Properties
• In the Web Document tab:
  • Change the URL to the login link you've been given by HR Manager, i.e. https://recruiter.hr-manager.net/login.aspx?customer=<your-customer-alias>
• Press ok. The new bookmark should now work

How can I whitelist email from Talentech ID?

Have a look at our detailed troubleshooting guide for email delivery.

What does the user experience look like when I log in as a user?

• User experience when using Single Sign On

How can I enable local logins (username+password login)

If a customer is configured to use only SSO but would also allow their users to log in using their Talentech ID username and password, so called "local login", you can do it like this.

Go to the SSO configuration page: https://login.talentech.io/admin/tenant (requires admin access to T-ID), find the right tenant and activate the login provider called "Talentech ID account" as shown in the screenshots below. You will then end up with 2 active login providers, both SSO and Talentech ID account.